Returns & refunds

If you bought online from Hearthwell, you have a legal right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. That cooling-off period is 14 days from the day you receive the goods, plus the time needed to tell us you are cancelling.

In addition, Hearthwell offers a 30-day returns window from delivery for unused items in original condition, which is longer than the statutory 14 days.

How to cancel or return

Email hello@hearthwell.co.uk or write to Hearthwell, 48 Viscount St, Manchester, M14 5UH, United Kingdom, with your order reference and the SKU you are returning. You must send the goods back without undue delay and within 14 days of telling us. You pay the cost of return postage unless the item is faulty or not as described.

Refunds

We refund using the same payment method, including the original uk standard delivery charge of the order where you cancel the whole order under the 14-day right. If you return only some items after the statutory period, delivery is not refunded. Faulty goods are covered by the Consumer Rights Act 2015 (30-day right to reject, and further remedies after that).

Delivery times are on the shipping policy. These rights sit alongside, and do not replace, your statutory rights.