Privacy policy
This policy explains how Hearthwell (“we”) uses personal data when you visit this website or buy from us. We are the data controller. Contact the controller at hello@hearthwell.co.uk, 07912 072570, or 48 Viscount St, Manchester, M14 5UH, United Kingdom.
What we collect
If you check out, Stripe collects your name, email, payment details and UK delivery address to take payment and so we can fulfil the order. We receive order information from Stripe; we do not store full card numbers on this site. If you email us, we keep the content of that correspondence. The basket, wishlist and theme preference are stored in your browser (localStorage) and are not sent to us until you start checkout.
Why we use it
Contract: to take payment, ship your order and handle returns. Legitimate interests: to answer enquiries and keep the shop secure. Legal obligation: tax and consumer-law records. We do not sell your data or use it for advertising networks.
Cookies and similar storage
Under the Privacy and Electronic Communications Regulations (PECR) we ask for a choice on non-essential storage. Essential storage is required for the basket and checkout. We do not set advertising cookies. You can reject non-essential storage via the banner. See also our cookie banner on first visit.
Processors and transfers
Stripe processes payments. Hosting may be provided by Vercel. Their locations can include countries outside the UK; they use appropriate safeguards. We do not operate social logins.
Your rights
Under UK GDPR you may request access, correction, erasure, restriction, objection, or data portability, and you may complain to the Information Commissioner's Office (ico.org.uk). We keep order records as long as needed for tax and consumer-law purposes.